Introducing our sewerage adoption team


27 October 2020

At Dŵr Cymru Welsh Water, we always strive to improve our performance. One of the ways we do this is to listen to our customers.

In response to customer feedback and to enable us to provide the best possible customer service, we’re changing the way we process sewerage adoption agreements. For the first time, we have a dedicated legal team within Developer Services who will deal with adoption agreements. Hugh James Solicitors will continue to provide support. 

You will also now be able to manage your application via our new online portal, where our team will liaise with you on any legal agreements.

We have simplified the process to make it easier for customers, by:

  • Introducing a single fee payment which consolidates the technical and legal fee
  • Making template legal agreements available on our website to reduce the time in issuing and completing agreements
  • Having a dedicated team within Developer Services to reduce the time taken to assess your design and complete the legal agreement 

We appreciate that the legislative differences in England and Wales can be daunting, but our dedicated team within Developer Services are here to help.

Here is the link to our template agreements:

Available downloads

Lateral Agreement PDF

Download
561.3kB, PDF

Lite Agreement PDF

Download
549.5kB, PDF

Full Agreement PDF

Download
509.8kB, PDF

Meet the team:

Julian Hill

Julian Hill

Self-lay manager

Henry Jones-Hughes

Henry Jones-Hughes

Senior adoption engineer

Huw Williams

Huw Williams

Senior adoption engineer

Ben Cham

Benjamin Cham

Network development engineer

Brian Phillips

Brian Phillips

Network development engineer

Clive McDowell

Clive McDowell

Network development engineer

Greg Botchett

Gregg Botchett

Network development engineer

Bryn Roberts

Bryn Roberts

Network development engineer

David Jones

David Jones

Network development engineer

Kevin Coleman

Kevin Coleman

Network development engineer

Neil Jones

Neil Jones

Network development engineer

Jason Exell

Jason Exell

Network development engineer

Jessica Evans

Jessica Evans

Network development engineer

Matthew Davies

Matthew Davies

Network development engineer

Nick Tombs

Nick Tombs

Network development engineer

Richard Groves

Richard Groves

Network development engineer

Scott Parker

Scott Parker

Network development engineer

Tim Hatton

Tim Hatton

Network development engineer

Louise Williams

Louise Williams

Solicitor

Hannah Juhlke

Hannah Juhlke

Legal Officer

Holly Corlett

Holly Corlett

Legal Officer

If you have any queries or questions about the new legal team or process, please get in touch with us on 0800 917 2652 or at developer.services@dwrcymru.com