Developer Services Payment Issue

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Updated: 18:00 21 October 2020

We’ve now fixed the issue where customers were unable to pay for some of our applications online. However, customers who are paying for asset surveys/sewer traces or purchasing maps of public sewers may still have difficulty paying online.

We’re currently working hard to fix this issue. In the meantime, should you wish to make payment, please either utilise the BACS details on our quotation or send a cheque payable to Dŵr Cymru Welsh Water to Dŵr Cymru Welsh Water, PO Box 3146, Linea, Fortran Road, Cardiff, CF30 0EH.

We will continue to update this with any further news. Should you require any assistance, please do not hesitate to contact us on 0800 917 2652.

Latest Developer Services Water UK results


20 July 2020

Since 2015, Water UK has measured water company developer services performance in England and Wales via the Levels of Service set of standards.

The latest results for Q4 (ending March 2020) are officially out, and we’re in the top quartile, meaning that for the year 2019-2020 we are in first position for sewerage measures and second position for water measures in England and Wales.

You can read the full results here.